Frequently Asked Questions
Everything you need to know about our exclusive apparel and accessories.
How do I determine the correct size for apparel items?
Since our fashion items often feature unique silhouettes, we provide a detailed size chart on each product page. We recommend comparing these measurements to your favorite garments at home for the best fit.
What is the typical shipping timeframe for pre-order merchandise?
Pre-order items usually ship within 2-4 weeks after the official release date listed on the product page. You will receive a tracking number via email as soon as your package leaves our facility.
Are your collaboration products officially licensed?
Yes, every item sold on the TOHO animation Store is 100% officially licensed and produced in collaboration with the original creators to ensure high-quality standards and authentic designs.
What is your return policy for limited edition clothing?
We accept returns within 14 days of delivery for items in original, unworn condition with all tags attached. Please note that certain exclusive 'made-to-order' items may be final sale.
Do you offer international shipping for global fans?
We currently offer international shipping to select regions via our logistics partners. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my printed graphic tees and hoodies?
To preserve the quality of the prints, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid ironing directly on the printed graphics.